The asshole bigot at Costco today….

I ran to Costco today, squeezing it in between dropping off the sitter after work, and running home to make dinner for the kids, I was in a rush and a little stressed out.

I took Jenna with me, and we ran through the store grabbing what I needed for the weekend. Got in line behind a family, a mom, dad, and a few kids. I noticed the mom wore black from head to toe, only her eyes showing. I don’t see it a lot around here, but I have seen it.

They bought their stuff, and then it was my turn.

We were fast, and ended up walking out of the store close to the same family, one lady between us.

Things always slow down on the way out the door, people tend to line up as they wait for their receipt to be checked. So….I’m waiting. As I get closer to the way out, an employee near the exit stops me. He is standing near those big signs where you can sign up to buy gutters, or siding, or whatever for your house if you want. I think he’s going to try to sell me something maybe….

Instead, he leans in close–and gestures in front of me, “Pretty soon you’re going to have to dress like that.”

I don’t know what he means, “What are you talking about?”

He points to the back of the woman dressed in all black, too far ahead to hear, I hope. “You know, like her…… you’re all gonna have to dress like that, you’ll see.” He has a smile on his face, a kind of smile that expects a smile in return commiseration of what he’s saying. Maybe he wants a high five too.

I look at his face, but I’m so upset I don’t even remember what he looks like. Except he’s white, and bald. And an asshole.

“You know what?…. I married a muslim.”

He immediately says sorry.

I’m not done. “You shouldn’t say things like that…..working here….you should not be saying those things.”

He says “you’re right”. And then just kind of backs away.

The line keeps moving, it’s only been a few seconds. I give my receipt. Get it back. Go out of the store and pack up my car.

I’m angry. Actually shaking. And for some reason I want to cry. I thought about grabbing a manager right at that moment, making that man answer for what he said to someone in charge. I didn’t do it. I thought about calling the store….I’m still thinking about it…… and I believe he knows I’m thinking about it. I hope he’s scared of that call, scared enough to shut his mouth.

The problem with people like him, I believe…. is that no matter what action I take…. if he ends up being fired, or written up, somehow punished for his actions… he will see HIMSELF as a martyr. I know it!  He will blame everyone but himself for what ends up happening to him. He will blame the woman in black, and what she represents to him, for his own narrow minded, bigoted, big mouth.

If I don’t do anything…. maybe he will just worry….and maybe he will think twice before he tries to engage a random person in his shitty little jokes.

I don’t know what to do.

Can you imagine…. if he’s comfortable enough to talk to me, a stranger, shopping in his store that way…. how he must be at home? With his friends and family? The hate he is spreading?

Because a woman shopped in his store with her family. She didn’t dress slutty, she instead covered her whole body, which made him uncomfortable. She spent her money to keep him employed…. she didn’t complain, her children weren’t wild or misbehaving. She didn’t steal anything. She didn’t DO ANYTHING. But she’s the target of his hatred, she’s too different for him.

And that asshole thought I would enjoy a good laugh with him about that.

Guess someone should have told her what would have made her more acceptable at Costco…..so the poor guy would have been more comfortable….

 

 

 

 

 

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Dell hates me

I bought a new laptop recently, from Dell.  Had it less than a month. Realized something was very wrong with it…..tried to return it.

This was yesterday, as I started my 2.5 hour drive to pick up my daughter from college, I also dialed the phone. It took the entire ride……

I spoke with about 6 people, in various departments and countries. I learned that tech support lives in India, but the returns department might be in Brazil.

They also don’t speak to each other. Maybe they are not allowed to interact, on penalty of death.

There is also a man, in the return department, who is under the impression that he is The Master Of Returns… and he takes that role very seriously. He told me my computer had to be returned by the day before, since that was the 30th day from the invoice date. I scoffed initially, one day??! Give me a break, you guys weren’t working at 10pm when I realized finally the problem was you, and not me…. and I actually DID try to return it online and print out the label, but since the computer itself is doing weird things, it doesn’t let me fill in things like my zip code and so I couldn’t complete the return online.

He thought that was very unfortunate for me.

I spent 35 minutes alone with just him on the phone. It was like banging my head into a wall. He could not, would not escalate my complaint. It is NOT POSSIBLE…. because he is the master, and no one else in the world of Dell will speak to me, a mere customer. There is no headquarters, there is no corporate office, there is NO one to make a policy exception, or even consider it. There is just…..him.

I tried to explain I want buy something BETTER….from them. Give them more money!!  I just don’t want THIS particular, defective from the start computer. I begged him to check my account, my years of loyal history with Dell, including the last laptop I bought, also defective, that they finally did replace with the wrong computer, twice…. and I still came back.

I have never been reduced to tears of frustration, but at the end of my call with him I was crying. I hated him. Before we hung up, because he threatened to disconnect me anyway…. I came very close to saying something personal to him. Like, I hate you. You are a horrible horrible man. I think you must be compensating for something……..

But I didn’t….

I kept trying… calling after I got home, and I think my grand total of Dell employees spoken to was about 14 by the end of the day.

2 people in the “complaint department” told me that the computer was actually shipped to me on the day AFTER the invoice date, so I actually COULD return the computer….but all they did was reconnect me to the department under the reign of the Bastard of Returns, and all employees there were quick to tell me to stop calling, they weren’t helping.

I spent a good 30 minutes being transferred back and forth from them, back to customer service/complaints… only to be told “oh hey, no I’ll talk to them and they’ll return it…” and switched back to be told “NO!”

Finally I talked to tech support, who I was avoiding…. because I had been through that in the past and I didn’t want to fix it, I just wanted a computer that worked. From the start. For once.

Well, the guy was nice. He read the miles of notes on my account. He did some stuff, maybe it worked, I don’t know yet… because the problems weren’t something you could reproduce…. you just have to wait and see if it happens….

4.5 hours of my day.

some off those hours crying.

I am a broken person.

Dell… you have no soul.